Complaints & Feedback Center

1. Passenger or Consumer Information

Full Name*

Document Type*
ID CardForeign ID CardPassport

Document Number*

Phone / WhatsApp*

Email Address*

2. Reservation or Tourism Service Information

Reservation or Purchase Date*

Tour or Service Booked*

Tour Service Date

Booking Number (optional)

Purchase Channel*
WebsiteWhatsAppFacebookInstagramPhysical OfficePartner AgencyOther

Payment Method*
CashCredit CardDebit CardBank TransferYape / PlinPayPalOther

3. Type of Request

ClaimComplaint

Claim: Disagreement related to the contracted tourism service.

Complaint: Dissatisfaction regarding the customer service received.

4. Claim or Complaint Details

5. Passenger or Consumer Request

Please indicate the solution you are requesting:

RefundService ReschedulingReservation CorrectionCompensationFormal ResponseOther

If you selected “Other”, please specify:

I declare that the information provided is truthful and I authorize the processing of my personal data in accordance with Personal Data Protection regulations.