Privacy Policy and Personal Data Protection

At Travel & Living Peru, we understand that trust is one of the most important foundations of every travel experience. For this reason, Quechua Tours Travel & Living S.R.L. maintains a strong commitment to the privacy, confidentiality, and protection of the personal information of our travelers, visitors, and digital users.

This Privacy Policy and Personal Data Protection Policy explains transparently how we collect, use, store, and protect the information provided through our website, forms, digital platforms, and tourism services.

By using our website or contracting any of our services, the user accepts the practices described in this policy.

1. Our Identity

Legal Company Name: Quechua Tours Travel & Living S.R.L.

Commercial Name: Quechua Tours Travel & Living

Website: Travel & Living Peru

Location: Cusco – Peru

Email: info@travelandlivingperu.com

We are a boutique tour operator specialized in premium cultural experiences in Peru, committed not only to creating unforgettable journeys, but also to protecting the information and trust of those who choose to travel with us.

2. Information We Collect

In order to provide a safe, personalized, and efficient travel experience, we may collect certain personal information through:

• Contact forms.
• Online reservations.
• Digital platforms.
• WhatsApp.
• Email communications.
• Telephone calls.
• Cookies.
• Other authorized channels.

Personal Information

• Full names.
• Nationality.
• Date of birth.
• Passport or identification document number.

Contact Information

• Email address.
• Telephone number.
• Residential address.

Travel Information

• Travel dates.
• Itineraries.
• Flight information.
• Accommodation preferences.
• Contracted services.
• Special requests.

Relevant Medical Information

When necessary for the proper operation of specific services:

• Dietary restrictions.
• Important medical conditions.
• Emergency information.

Technical and Digital Information

• IP address.
• Browser type.
• Access device.
• Approximate location.
• Browsing behavior.

3. Purpose of Data Use

The information collected will be used exclusively for:

• Managing reservations and tourism operations.
• Coordinating services with hotels, airlines, and operators.
• Issuing tickets and entrance passes.
• Providing personalized assistance before, during, and after the trip.
• Responding to inquiries and requests.
• Improving our services and digital experience.
• Complying with legal and tax obligations.
• Protecting operations against fraudulent activities.
• Sending promotional communications or updates when authorized by the user.

At Quechua Tours Travel & Living, we believe in responsible, elegant, and respectful communication. We will never use personal information in an abusive or invasive manner.

4. Information Sharing

For the proper operation of contracted services, certain information may be shared with strategic third parties directly related to the travel experience, including:

• Hotels.
• Airlines.
• Railway companies.
• Tour operators.
• Restaurants.
• Travel insurance providers.
• Booking platforms.
• Governmental entities.
• Technological or financial service providers.

Reservations made through external platforms such as Booking.com, Viator, Expedia, TripAdvisor, and others are also subject to the policies and procedures of those platforms.

Quechua Tours Travel & Living does not sell or commercially distribute personal information belonging to users or clients.

5. Security and Confidentiality

The privacy of our travelers is treated with the utmost seriousness and discretion.

The Company adopts reasonable technical, administrative, and organizational security measures intended to protect personal information against:

• Unauthorized access.
• Loss.
• Alteration.
• Improper disclosure.
• Theft.
• Destruction.
• Fraudulent use.

All information provided will be treated under strict confidentiality principles.

However, the user acknowledges that no digital transmission or storage system is completely invulnerable and that internet communications inherently involve certain risks.

6. Data Retention

Personal information will only be retained for the time reasonably necessary to:

• Fulfill the purposes described in this policy.
• Comply with legal and tax obligations.
• Ensure the proper operation of services.
• Resolve incidents.
• Protect operational security.

7. Rights of the Data Holder

Users may exercise their rights at any time regarding:

• Access.
• Updating.
• Rectification.
• Objection.
• Cancellation.
• Deletion of personal data.

These rights may be exercised through a request sent to the Company’s official email address.

Our team will process such requests in accordance with applicable Peruvian data protection regulations.

8. Use of Image

During the operation of certain tourism services, the Company may capture photographs or videos for:

• Promotional purposes.
• Cultural purposes.
• Editorial purposes.
• Advertising purposes.
• Marketing purposes.

The Client authorizes the use of such material unless expressly communicated otherwise prior to the beginning of the trip.

At all times, we strive to represent our travelers with respect, authenticity, and cultural sensitivity.

9. Minors

Our services are not independently directed toward minors.

Any reservation involving minors must be made and authorized by parents or legal guardians.

10. External Links

The Website may contain links to external third-party websites or platforms.

Quechua Tours Travel & Living is not responsible for the content, policies, or privacy practices of websites outside our operation.

11. Policy Modifications

The Company may update this Privacy Policy and Personal Data Protection Policy whenever necessary to reflect legal, operational, or technological changes.

Any modifications will be published on the official Website.

12. Applicable Law

This policy is governed by the laws of the Republic of Peru, including Law No. 29733 – Personal Data Protection Law and its regulations.

13. Contact

For inquiries related to privacy, confidentiality, or personal data protection, you may contact us through:

Quechua Tours Travel & Living S.R.L.
📧 info@travelandlivingperu.com
🌐 Travel & Living Peru
📍 Cusco – Peru

Quechua Tours Travel & Living
Your journey, our passion
We make it happen